BelloCloud LLC is the sole owner, operator and seller of BelloPOS, BelloSend and BelloCommerce. This page summarizes how refunds and cancellations work for each of them. Where a product publishes its own refund policy, that policy gives the full details and prevails for that product.
1. BelloPOS (bellopos.app)
BelloPOS is offline point-of-sale software, owned and operated by BelloCloud LLC. It is sold as a one-time licence or as prepaid monthly or yearly keys: there is no subscription and nothing renews or is charged automatically. BelloCloud LLC is the seller of every BelloPOS purchase; write to [email protected] about any purchase.
Every licence and every key, first purchase or renewal, carries a 14-day money-back guarantee. If BelloPOS does not suit your business, ask for a refund within 14 days of that purchase and we refund the full price to the original payment method.
2. BelloSend (bellosend.net)
BelloSend is a WhatsApp and Instagram CRM sold as a monthly or yearly subscription.
Your first payment carries a 14-day money-back guarantee: ask within 14 days and we refund it in full. Later renewals are not refunded, but you can cancel at any time and the subscription simply stops at the end of the period already paid.
3. BelloCommerce and the BelloCloud platform
BelloCommerce online stores run on BelloCloud subscriptions. Each billing period is paid in advance and nothing is charged automatically: there is no automatic renewal, you renew by paying for the next period, and if you do not pay, the subscription simply ends at the end of the period already paid. You can cancel at any time by email to [email protected]; the subscription stays active until the end of the period already paid.
The first payment of a new subscription carries a 14-day money-back guarantee: ask within 14 days and we refund it in full, with no reason needed. Renewals are not refunded, except where the law requires it or where we failed to deliver the Service, in which case we credit or refund the affected part. Fees charged by third parties, such as shipping companies, Meta for WhatsApp messages or payment processors, are not refundable by us.
4. How to request a refund or cancel
- Email [email protected] or message us on WhatsApp at +1 (505) 528-3844 with the email address used for the purchase and, if you have it, the order or invoice number.
- We confirm by email, within two business days.
- Approved refunds are made to the original payment method within 10 business days of our confirmation; your bank or payment provider may take a few more days to show them.
5. Delivery
All our products are digital. Nothing is shipped: BelloPOS is downloaded from bellopos.app and activated with a key we send after payment, and BelloSend and BelloCommerce are delivered online as soon as your account is activated.
6. Your statutory rights
This policy does not limit any right you have under the consumer law of your country.